Position : Encompass Administrator Salary : $80,000-$120,000 + Annual bonus Benefits : Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc. Location : Lansing, MI | Onsite We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team! Here are a few reasons why you should apply: Outstanding culture with family-oriented feel, and technology department is valued. Competitive compensation and benefits package with $0 cost healthcare options. Located in a new building with modern technology, collaborative areas and sweet treats. Responsibilities of the Encompass Administrator: Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices. Analyze system changes to assess business impact and translate requirements into efficient solutions. Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases. Walk internal customers through problem solving process, provide feedback and see problems through to resolution Preferred Experience of the Encompass Administrator: 3+ years experience with Encompass Ticket triage and root cause analysis Reproducing issues (data-dependent bugs, persona-based permissions, timing issues) Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures) Escalation management (knowing what goes to ICE vs internal dev vs vendor) Incident response (system slowness, outages, broken interfaces, failed jobs) Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology. Comfortable using a ticketing system such as JIRA. Experience with Input Form Builder, Custom Business Rules & Custom Workflows Good communication and collaboration skills. Bonus Experience of the Encompass Administrator: Experience with Encompass Partner Connect (EPC), automated workflows Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor). Exposure writing code in C#/.NET, JavaScript or Visual Basic Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds) Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign LOS → DWH/BI data flow Servicing boarding / secondary / investor delivery Lender/Correspondent channels and loan delivery workflows #LI-HP1 #INSEP2026 #EncompassAdministrator
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